Privacy Policy

1. Introduction

TIFA ("we," "our," or "us") is committed to respecting and protecting the privacy of individuals who engage with our support coordination services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the privacy laws and regulations governing our operations, including the National Disability Insurance Scheme (NDIS). By using our services, you consent to the practices described in this policy.

2. Information We Collect

• - Personal Information: Name, contact details, date of birth, and other identifying information.
• - NDIS-related Information: Details about your NDIS plan, goals, and support requirements.
• - Payment Information: Billing and payment details when applicable.
• - Communication Data: Records of communications with us, including phone calls and electronic communications. We may also collect personal information from third parties, such as healthcare providers or government entities, with your consent or as authorized by law.

3. How We Use Your Information

• - To provide support coordination services.
• - To communicate with you regarding your support plan and related matters.
• - To process payments when necessary.
• - To improve our services and customer experience.
• - To meet legal and regulatory requirements, including compliance with NDIS guidelines.

4. Information Sharing

• - NDIS agencies, service providers, and other relevant parties to coordinate services.
• - Legal and regulatory authorities when required by law.
• - Third-party service providers who assist in providing our services, under strict data protection agreements to ensure the security and confidentiality of your information.

5. Your Privacy Rights

• - Access and correct your personal information.
• - Request the deletion of your personal information under certain circumstances.
• - Withdraw consent for data processing when applicable.
• - Lodge a complaint regarding the handling of your personal information.

6. Security

We implement robust security measures, including encryption, access controls, and monitoring, to protect your personal information from unauthorized access, disclosure, or alteration.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy and in compliance with our data retention obligations under law.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on our website. We will notify individuals of significant changes through email or other means.

9. Complaints and Contact Information

If you have questions, concerns, or complaints about your privacy or this Privacy Policy, please contact us at contact@tifa.com.au.

10. Definitions

• - Personal Information: Information that identifies or could reasonably be used to identify an individual.
• - NDIS-related Information: Information related to an individual's participation in the National Disability Insurance Scheme.
• - Payment Information: Information related to billing and payments for services provided.
• - Communication Data: Records of communications between TIFA and individuals, including emails, phone calls, and text messages.
• - Third-party Service Providers: Other companies or individuals that TIFA engages to carry out functions on its behalf.
• - Data Processing: Any operation or set of operations performed on personal information, including collecting, recording, organizing, storing, altering, retrieving, using, disclosing, or deleting such information.