Code of Conduct

1. Adherence to NDIS Code of Conduct

At TIFA, our Support Coordinators are committed to upholding the NDIS Code of Conduct, ensuring a high standard of service that promotes respect, integrity, and transparency. Any concerns regarding abuse, neglect, restrictive practices, child safety, and self-harm are taken seriously and reported in accordance with NDIS guidelines.

2. Qualified and Experienced Staff

• - All staff complete the NDIS Worker Orientation module.
• - Training in Covid-19 Infection Control is provided.
• - Staff hold current Working With Children Checks.
• - Tertiary qualifications are held where appropriate.
• - All staff have a current police check.
• - Staff have passed the Victorian NDIS Worker Screening Check.
• - Minimum Diploma Level qualification with lived experience of disability is a requirement.

3. Support Coordination Services

• - Assisting participants in understanding their NDIS plan.
• - Coordinating supports and services as per the participant's plan.
• - Working with participants to explore their options and ensure they are receiving the most out of their plan.
• - Encouraging and supporting participant choice and control.
• - Building capacity for participants to exercise choice and control.
• - Monitoring and reporting on the provision of supports and outcomes achieved.

4. Confidentiality and Privacy

We are committed to ensuring the confidentiality and privacy of our participants' information, in accordance with the NDIS privacy guidelines and our Privacy Policy for more information.

5. Feedback and Complaints

We value feedback from our participants and take all complaints seriously. If you have any concerns, please contact us at contact@tifa.com.au

6. Continuous Improvement

We are dedicated to continuous improvement to provide high-quality support coordination services. Feedback from participants and families is actively sought and used to inform our ongoing improvement initiatives.